Essential Information | Austravel The UK's leading Australia Holiday Specialist

Essential Information

Looking for an answer to a holiday question? It's probably in here.

At Austravel we aim to make every part of your holiday as relaxing as possible. We know you may have questions about aspects of your holiday so we have compiled answers to commonly asked questions.

Be informed
Health
Safety
Weather

Passports
Visas/Working Visas
Travel Documents
Entry Requirements

Making Payments
Amending Booking
Cancelling your booking

Delays & Compensation
Checking in
Special Requirements
Airline, Terminal & Luggage
APIS

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Your holiday is safe with us
Book with confidence
Your holiday is only ATOL Protected when you book with Austravel.

The air holidays advertised are ATOL protected by the Civil Aviation Authority. Our ATOL number is 3355. Protection extends primarily to guests who book and pay in the United Kingdom.
Click on the ATOL logo for further information. ABTA number W0656

Austravel is a trading name of Travelmood Limited, part of the TUI Travel plc Group of Companies.
Registered office: The Atrium, London Road, Crawley, West Sussex, RH10 9SR, United Kingdom
Registered number: 1934932

Best Price Guarantee
* The competitor holiday quotation must be exactly the same including but not limited to; airline, booking class, room type, tour details (where applicable) and travel dates. You must be able to produce a written quote of the competitors' holiday on company headed paper and dated within 24 hours of the Austravel confirmed booking. Best Price Guarantee does not apply to flight only or hotel only quotations. The company that Austravel are matching must be ATOL / ABTA protected. If the customer chooses to cancel, normal cancellations charges apply. Austravel reserves the right to contact the competitor to verify the quote supplied. Best Price Guarantee is subject to availability. Austravel reserves the right to withdraw this offer at any time. Holiday package is defined as a minimum of return international flights and 5 nights twin share accommodation. Any difference in price must be spent on your Austravel confirmed booking, no cash alternative.

Win Flights to New Zealand
Offer valid on tours 14 days or more only and for new bookings made 1st February to 12th February Travel dates 1st April '12 to 31st Mar '13 (Excluding December/January travel) Maximum flight value �1000 per person based on economy flights.

�200 OFF
The �200 saving per booking and is valid for selected departure dates between 01 January 2012 and the 30th September 2012 and must be booked by the 29th February 2012. Valid on all new bookings with a minimum of return flights for two adults and 5 nights twin share accommodation or touring. Subject to availability, offer may be withdrawn at any time.

Etihad Airways
† Book by 20th Jan. Prices based on selected travel dates 8th Jan to 15th July 2012 and are subject to availability.

Call Charges
0871 - Calls cost 10p/min plus set up fee of up to 6p from a BT landline. Mobile and other providers� charges may vary.
0844 - Calls cost 5p/min plus set up fee of up to 6p from a BT landline. Mobile and other providers� charges may vary.
0808, 0800 - Calls are free, mobile and other providers� charges may vary.