We appreciate that customers sometimes have specific requirements that need to be met to ensure everyone has a happy holiday. We promise to do our best to find the destination and accommodation that suits you.
Please ask for our Special Assistance Form before making your booking so we can assess your personal requirements (this may not be available for late bookings). While some of our tours and holidays may not be suitable for customers requiring special assistance or who have reduced mobility, many will provide the comfort and facilities you are looking for.
Call 0800 988 4676*
Monday to Friday: 9am - 8pm
Saturday: 9am - 6pm
Sunday: 10am - 5pm
How can I arrange assistance at the airports?
Wheelchair and special assistance for passengers with reduced mobility and/or sensory impairments can be provided at most airports. It is essential that you arrange this with us at the time of booking to avoid disappointment. If you do not make this request in advance, we cannot guarantee that the service will be available. Simply contact us on 0800 988 4676*.
I am taking my own wheelchair on holiday with me; can I use this to assist me through the airport?
We will need to notify the airline of your wheelchair and its dimensions and weight and request for you to use it through the airport; however the final decision lies with the airport staff upon check-in. We would recommend that you also request for airport assistance at the time of booking in case the airport staff advise you to check-in your own wheelchair and use an an airport wheelchair.
I will be carrying medical equipment onboard as part of my hand luggage, do I need to inform you?
Yes, please inform us of any medical equipment you will be taking on holiday with you and if you will need to use this onboard your flight as it may need to be cleared with the airline.
I am taking medication on holiday; will I need to inform you?
You will need to inform us of any medication if you are travelling to Vietnam or to the United Arab Emirates.
All travellers to the United Arab Emirates are advised to check whether their medication is on the prohibited drugs list provided by the UAE Ministry of Health or contact via the telephone on 0207 581 1281.
For any other destinations, it is recommended that you carry a repeat prescription with the medication in its original pharmacy packaging or a doctor’s letter confirming any liquid medication that exceeds the 100ml per bottle limit.
I require a specially adapted vehicle to pick me up from the airport and take me to the hotel and return, can this be arranged?
Yes, the majority of our suppliers will have these and we would need to contact them for availability and costs for your dates. Please contact us on 0800 988 4676*.
Will a private transfer accommodate us, our suitcases and a collapsible wheelchair?
This will depend on your party size and the size of vehicle used by our suppliers.
We would need to contact them to advise of any mobility aids and to check and/or arrange vehicle size if needed. If a larger vehicle is required, there may be additional charges incurred.