Experts in Australia, New Zealand & South Pacific

Privacy Policy & Cookies

What does Austravel do with the information collected?

When you browse the site, we do not collect personal information about you. The only way we can collect any kind of personal information is if you give it to us. To book a holiday with us, we will need to collect information about you to deal with your booking as smoothly as possible. This information may include such details as your name, your address and your credit card details. We disclose your information to third parties only for the purpose of completing your transaction with us, providing the services to you and for the purposes of associated administration and obtaining professional advice. Austravel may use the information provided by you to contact you about your holiday.

Austravel may also use this information to contact you with news and future offers. If you would prefer your information not to be used in this way, you should indicate this where appropriate. If you would like to change your preference, want any further information or have any queries, please contact us at Austravel Worldwide, Marketing Department, The Atrium, London Road, Crawley RH10 9SR.

When you view our site by linking from another web page we may store the name of that web page for purposes of internal administration and any contact with Austravel, either online or by telephone, may be recorded for training and monitoring purposes.

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Where is my personal information stored?

All personal information is stored in secure databases at secure addresses to prevent unauthorised access.

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What is a 'cookie'?

Cookies are small files which are sent to your browser (for example Internet Explorer or Firefox) and stored on your computer's hard disk. They only identify your computer and not you personally.

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How does Austravel use cookies?

Cookies help speed up the booking process so that you do not need to re-type the same information again and again. If you are making a purchase we will also use cookies to keep track of the transaction from one page to the next. Other than this, we do not store your password or any other information in the cookie.

We also collect information relating to customer use, trends and patterns and use cookies and software tools to capture, measure and analyse site usage and related information.

If you also receive our email marketing, we will tailor the information we send you unless you tell us not to. This will enable us to send you more personalised and relevant communications. You will be given the opportunity on every communication to opt-out of this personalisation.

When you are on our website, we may interact with you and/or provide you with personalised information. We do this by using cookies to identify your individual website behaviour which allows us to provide you with more relevant personalised promotions.

When you are online but off our site, to help us deliver advertising effectively and avoid repeating adverts, we employ cookies. These cookies allow us to provide advertising off site which is more relevant to a user's interests. The information that we collect and share is anonymous and not personally identifiable. It does not contain a user's name, address, telephone number or email address.

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Which cookies does Austravel use?

The main cookies that we may use are:

Site Functionality Saved Accommodation This cookie stores which hotels you have chosen to save on this website.
Site Functionality Recent Searches This cookie stores details of your recent searches and is used to display the "Recent Searches" feature on this website.
Site Functionality JSESSIONID This cookie is set when you arrive at the website and is used for... Without this cookie you will not be able to use this website.
Site Functionality Photo Competition This cookie allows us to remember which photo you voted for and prevent fraudulent activity to artificially improve the results.
Site Functionality Help (Get Satisfaction) The cookies set for Get Satisfaction help to identify our account holders and keep track of preferences you. They use aggregated, anonymous data to measure total audience size and traffic as well as conduct research to improve the Get Satisfaction Service.
See getsatisfaction.com/privacy for more details.
Site Functionality Feedback Survey Similar to JSESSIONID this cookie is set when you arrive at the feedback part of the website. Without this cookie you will not be able to submit your feedback.
Site Functionality Desktop/Mobile This cookie remembers which version of the website you are viewing, desktop or mobile.
Site Functionality sIFR Flash Fonts sIFR fonts are used within Flash. The cookie, sifrFetch, is set to indicate whether the browser supports Flash or not and therefore if sIFR fonts will work or not.
Site Functionality Client Login Maintains a users session after logging into the post-booking client area.
Site Functionality WorldPay Certain pages use the secure payment portal, WorldPay.
Analytics Adobe SiteCatalyst, comScore/Sitestat These cookies enable us to collect anonymous, aggregated visitor information including the number of visits, page views and traffic from marketing activity. The data stored in these cookies is only used internally.
Analytics Tealeaf These cookies contain data to analyse a user's actions across our website. The data stored in these cookies is only used internally.
Analytics Adinsight This cookie enables us to track the interaction between our website and sales centre to help us improve customer experience. The data collected is anonymous and only used internally.
Analytics Yahoo These cookies enable us to collect anonymous, aggregated visitor information including the number of visits, page views and traffic from marketing activity. The data stored in these cookies is only used internally.
Analytics Tagman, Convertro, Tealium We use Tagman, Convertro and Tealium for tracking our marketing activity. The data collected is anonymous and only used internally.
Analytics Visual Website Optimizer Visual Website Optimizer uses cookies to monitor performance of website design and function changes. The cookies are used to keep track of the Variation that a user has seen, the goals a user has completed and even the fact the user has become a part of the test or not. The data collected is anonymous and only used internally. More info: http://visualwebsiteoptimizer.com/split-testing-blog/eu-cookie-law-implications/
Marketing Search Engines: Google, Bing, Yahoo etc The cookies used for search engines allow us to monitor and enhance the performance of paid-for marketing activity. The data collected is anonymous and only used internally.
Marketing Affiliates: Commission Junction, Affiliate Future These cookies provide us with information to monitor the performance of specially selected marketers, advertisers and publishers and help better serve and manage offers and ads across the web.
www.cj.com/privacy_web_user.html
Marketing TripAdvisor (SpotLight) The cookies allow us to monitor and enhance the performance of paid-for marketing activity via TripAdvisor. The data collected is anonymous and only used internally.
Marketing FloodLight The cookies allow us to monitor and enhance the performance of paid-for marketing activity via selected third parties. The data collected is anonymous and only used internally.
Marketing Third Party Advertising Networks (Display Advertising) including Right Media, MediaMath, Telegraph etc These cookies allow us to track which adverts have driven traffic to our website. The information collected by these cookies is anonymous.
Marketing Criteo Criteo shows personalised adverts when you are on some other websites based on the holidays that you've viewed on this website. The information collected by these cookies is anonymous.
To opt out of receiving these cookies please visit www.criteo.com/en/privacy-policy/opt-out
Marketing Quantcast Helps us measure and verify the size of our audience in different parts of the world for advertising. No personally identifiable information is stored. If you would prefer not to allow Quantcast cookies, you can manage your preferences at https://www.quantcast.com/how-we-do-it/consumer-choice/opt-out/
Marketing Adobe SiteCatalyst HBX (Hitbox) Hitbox delivers long term tracking cookies; as part of Adobes's SiteCatalyst HBX application.
Social Media AddThis We use AddThis to enable customers to share our site content via social media tools such as Twitter and Facebook. This cookie doesn't contain any personally identifiable information.
To opt out of receiving these cookies please visit www.addthis.com/privacy. The individual social networks may set their own cookies too.

For more information about cookies set by our display advertising partners please visit
www.youronlinechoices.com.

By using this site you consent to our use of cookies. More information about cookies, including instructions to amend your browser settings to refuse them can be found at
www.allaboutcookies.org.

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Where are the credit/debit card numbers stored?

The credit/debit number is passed through to our partners at DataCash for validation and debit via our booking system. Once you enter your credit/debit number it is encrypted so that nobody else can read it, and is not printed out or displayed on any other computer.

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How will I know if you change this Privacy Policy?

Any changes to the Privacy Policy will be made to this page. Your continued use of this site will constitute your agreement to the changed Terms and Conditions of using this site.

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What about the other sites you link to?

Austravel, its employees, contractors, agents, and owners are not responsible for the privacy policies or content of any websites which it may link to. Also ABTA protection does not apply to any non-ABTA member websites which we link to.

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Data Protection Information

In the UK we operate and are registered in accordance with applicable data protection legislation. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Where your accommodation is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will only pass data, including sensitive information, to people responsible for your accommodation arrangements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed to the relevant persons. You are entitled to a copy of the information held by us about you. If you would like to see this information please contact us. There will be a small charge for this.

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Consent Information

By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Austravel as stated in this Privacy Policy.

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