Reassurance for customers booking with Austravel

Austravel, the leading Specialist to Australasia has been operating for over 30 years and is now part of TUI Travel Plc, a leading international leisure travel group which includes Thomson Holidays, First Choice Holidays, Thomson Airways and many other major tour operators in the UK and worldwide.

Being within a division of TUI Travel Plc gives Austravel access to the benefits and security of a large organisation and this enables us to offer our customers complete peace of mind when booking flights and holidays with us.

Australia and New Zealand have been experiencing a resurgence in popularity over the past few months, and we here at Austravel have seen a marked increase in the number of phone calls and enquiries we have been receiving.

With a collection of stunning destinations to offer, we revel in the business of selling dreams but every now and again processes can unfortunately be unavoidably challenged!

Plans to carry out upgrades to our systems, to offer a better future service, coincided with the increase in the unusually high demand of calls. So, instead of our usual prompt and efficient service we experienced the opposite and unfortunately some of our customers were affected by this. We fully understand that this will have caused concern and frustration and we sincerely apologise for any inconvenience.

Austravel is fully ABTA, IATA and ATOL bonded, so when you book your holiday with us you can be confident that your money is safe. ATOL is the travel industry's protection scheme for flights and holidays, and is managed by the Civil Aviation Authority. ATOL ensures that consumers are repatriated or given a full refund if an airline collapses.

This cover is usually not available when customers book separate flights and accommodation. A customer who books a scheduled flight direct with an airline is not given the same financial protection as those customers who book flights as part of a package. However, if you have booked with Austravel, you are covered.

We assure you of our continued passion for our destinations and our commitment to providing the highest level of service.

Please enjoy searching for your next holiday with us and have peace of mind when you book with Austravel.