How do I amend an existing booking?
If you want to change your booking (e.g. departure date, airline, airport, excursions, the number of people booked to travel, or to transfer to another Austravel holiday), we will do our best to help.
We charge a minimum Amendment Fee of £35 per change plus any non-refundable costs arising from the contract terms of our suppliers. However, if you change your booking within 69 days of departure, the cancellation charges will apply. In the case of name changes, the applicable costs and/or cancellation charges will apply as appropriate.
Important Note: Name changes and/or departure changes are not always permitted by airlines. Most treat name changes as cancellations and charge accordingly. These charges will be passed on to you in addition to any other Amendment Fees. Once airline tickets have been issued, any changes made to the ticket(s) may result in you having to pay for the cancelled ticket(s) and purchase a new ticket(s) at full cost.
When the price is dependent on the number of people booked into the accommodation and you wish to change that number, the price will be recalculated based on the new party size. Any increase in price per person payable as a result of a part cancellation is not a Cancellation Charge. A separate Cancellation Charge will be levied in respect of bookings cancelled. A new confirmation invoice will be issued with Cancellation Charges shown.
How do I cancel an existing booking?
You or any member of your party may cancel your booking, or part of it, once it has been confirmed, but the instructions will only be valid if put in writing and signed by the person who made the booking, i.e. the lead passenger.
To cover the expense of processing your booking, we will apply a Cancellation Charge as shown below. The amount payable depends on when we receive your written instructions - the more notice you give, the less we will charge. If you have to cancel for reasons covered by your insurance policy you should be able to recover your cancellation charges.
|Time before departure when cancellation instruction is received by us
||Cancellation charge as a % of total holiday cost (excluding any insurance premiums and any amendment fees already paid to us)
|70 days or more
||Loss of deposit
|69 - 56 days
||30% or deposit if greater
|55 - 37 days
||50% or deposit if greater
|36 - 23 days
||70% or deposit if greater
|22 - 12 days
||90% or deposit if greater
|11 - 0 days
||100% or deposit if greater
In certain cases the carrier or hotelier may apply a higher cancellation charge. Please check at the time of cancellation. Other holiday arrangements may have higher charges.