Experts in Australia, New Zealand & South Pacific

Coronavirus travel information

Update: 5 APRIL 2020

PLEASE NOTE: DUE TO THE NEW TRAVEL RESTRICTIONS AND FCO ADVICE PUT IN PLACE REGARDING INTERNATIONAL TRAVEL, WE WILL BE CONTACTING THOSE WITH BOOKINGS THAT ARE DUE TO DEPART ON A ROLLING SEVEN DAY BASIS WITH ALTERNATIVE OPTIONS.

WE WILL BE CONTACTING YOU ON A ROLLING 7-DAYS PERIOD PRIOR TO YOUR DEPARTURE DATE.

IF YOU HAVE BOOKED YOUR HOLIDAY THROUGH A TUI BRANCH WHICH YOU CANNOT CURRENTLY CONTACT, AND YOU ARE TRAVELLING IN THE NEXT 7 DAYS, PLEASE CALL THE TEAM AT AUSTRAVEL ON 01293 306066, WHO WILL BE ABLE TO ASSIT YOU IN THESE EXTRAORDINARY CIRCUMSTANCES.

DUE TO THE LATEST INFORMATION WE HAVE RECEIVED REGARDING ONWARD TRAVEL, IF WE'VE NOT YET BEEN ABLE TO GET IN CONTACT WITH YOU, AND YOU WISH TO AMEND YOUR FLIGHT ARRANGEMENTS, WE URGE YOU TO ALSO SPEAK WITH YOUR AIRLINE DIRECTLY.

Please DO NOT CALL if your booking is more than 7-days away from departure.

We thank you for your continued patience at this time as we work through this unprecedented situation and ask that you please bear with us.

 

We at Austravel recognise the increased uncertainty that the ongoing outbreak of Coronavirus (more specifically Covid-19) may be causing in the planning of your holiday with us, especially in regards to the safety of travelling at this time.

We would like to reassure you that we continue to closely monitor this situation as it rapidly evolves, and we will be keeping this page updated on our approach.

The details below explain how we are operating in the current situation, ensuring, as ever, that your health, safety and wellbeing comes first.

Please be assured that, as per official advice from the Foreign & Commonwealth Office (FCO), supplemented with information from the World Health Organisation (WHO), the Association of British Travel Agents (ABTA), as well as  the up-to-the-minute local knowledge we have from our robust team of Ground Operators in resort, and the countries local governments themselves, the trips and destinations we are offering at this time are safe to visit and we will do everything we can to ensure that you have the holiday of a lifetime. 


Our Approach

We base our response on FCO advice. If they advise against travelling to a specific area we will contact you if your destination is affected to give you as much advice and support as we can. Your safety and wellbeing is our primary concern. As the situation is constantly evolving, we are continually monitoring the FCO travel advice and will contact you if your holidays are impacted.


What happens if the Foreign and Commonwealth Office doesn’t specifically advise against travelling to a country?

If there is no advice against travel to the destination that you have booked, the holidays will be provided as planned and normal booking conditions apply but please be assured that we will be closely monitoring the situation and should the official advice change, we will contact you as soon as possible.
However, please note that some countries have entry restrictions in place for travellers who are either arriving directly from countries where there have been major coronavirus outbreaks, or have visited them within the past 14 days.
Due to the ever changing situations, bookings that are affected in this way will be contacted 7 days prior to travel. Your Travel Designer will work with you if your holiday plans are affected, and amend your holidays to an alternative dates and/or location. Should you wish you cancel, normal booking terms and conditions will apply, however, where possible, we will endeavour to refund any monies that can be recouped in the form of a travel voucher should you wish to cancel.


What happens if the Foreign and Commonwealth Office advises against all but essential travel to a country?

  • If you are due to travel imminently, our team of Travel Designers will discuss alternative options with you. 
  • If you are travelling to that country after April 16, 2020, we will keep you fully informed of the developments that we receive from the FCO and other sources, making sure you are aware of key dates which may be relevant to decisions about your trip – those departing in the next seven days will be given priority.

For more information, you may find the below links useful:

To read more about Coronavirus:
World Health Organisation (WHO) — https://www.who.int/emergencies/diseases/novel-coronavirus-2019

To check the latest Government travel advice:
Foreign and Commonwealth Office — https://www.gov.uk/foreign-travel-advice

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