Experts in Australia, New Zealand & South Pacific

Managing your booking

Making a booking

To make a payment you will require:

  • Lead passenger surname
  • Quote/booking reference

You can also make a payment by calling our Accounts Department on 0844 415 1910* (calls cost 5p per minute plus network extras).

All balances paid by credit card are subject to a 1.5% fee. Should you pay by debit card, then no fee applies.

The full balance of the holiday must be paid no later than 12 weeks before departure. Failure to do this may result in your holiday being cancelled and charges made accordingly. Where travel is within 10 weeks of the booking date you will need to pay the full cost of the holiday at the time of booking, by debit or credit card.

Cheques require five working days to clear - cheques that will not clear at least 10 weeks before departure cannot be accepted.

The deposit required at booking stage is usually £150 per person. Some airfares are booked at especially competitive rates to which the airlines may attach severe restrictions. You may be asked to pay for these in full at the time of booking and they may be non-refundable in the event of cancellation.

Please note that the deposit you are required to pay at the time of booking is clearly shown as "Deposit due now" in the Price Summary (on the Holiday Summary page). Where this does not appear it is because full payment is required at the time of booking.

Amending an existing booking

If you want to change any details of your booking (e.g. transfer to a different Austravel holiday, departure date, airline, airport, change the number of people booked to travel, change or cancel an excursion or pre-departure special offer etc), we will do our best to help. If you or any member of your party are unable to proceed with the holiday, you can transfer the booking to a substitute person, providing they are suitable; satisfy all the conditions applicable to the original booking and are acceptable to Austravel. Both the person taking and the person leaving the booking will be responsible for paying any additional costs arising from the transfer. We charge a minimum Amendment Fee of £35 per amendment plus any non-refundable costs arising from the contract terms of our suppliers. However, if you change your booking within 56 days of departure, the cancellation charges will apply. In the case of name changes, the applicable costs and/or cancellation charges will apply as appropriate.

Important Note: Name changes and/or departure changes are not always permitted by airlines and most treat name changes as cancellations and charge accordingly. These charges will be passed on to you in addition to any other Amendment Fees. Once airline tickets have been issued any changes made to the ticket(s) may result in you having to pay for the cancelled ticket(s) and purchase a new ticket(s) at full cost.

When the price is dependent on the number of people booked into the accommodation and it then varies because you wish to change that number of people, the price will be recosted based on the new party size. Any increase in price per person payable as a result of a part cancellation is not a Cancellation Charge. A separate Cancellation Charge will be levied in respect of bookings cancelled. A new confirmation invoice will be issued as appropriate, on which the Cancellation Charges will be shown.

To make an amendment to an existing booking please call 0800 988 4676.

Cancelling an existing booking

You or any member of your party may cancel your booking, or part of it, once it has been confirmed, but the instructions will only be valid if put in writing and signed by the person who made the booking, i.e. the lead name on the booking. To compensate us for the expense of processing your booking and for the risk that we may not be able to resell the holiday, we charge a cancellation fee on the scale shown below. The amount payable depends on when we receive your written instructions - the more notice you give, the less we will charge. If you have to cancel for reasons covered by your insurance policy you should be able to recover your cancellation charges:

Time before departure when cancellation instruction is received by us. Cancellation charge as a % of total holiday cost (excluding any insurance premiums and any amendment fees already paid to us).

56 days of more Loss of deposit
55 – 36 days 50% or deposit if greater
35 – 22 days 70% or deposit if greater
21 – 11 days 90% or deposit if greater
10 – 0 days 100%

In certain cases the carrier or hotelier may apply a higher cancellation charge. Please enquire at the time of cancellation.

Please call Customer Services on 01293 558 448 for further information.

Adult, children and infant fares

Child costs or reductions are shown where appropriate and apply to children under 12 years of age on the date of their return travel to the UK when sharing a room with two adults. Once the child reaches their 12th birthday, they are then classified as adults. Children under the age of two years old are classified as infants. Infants who reach the age of two years while on holiday must be considered as being a child.

Infants do not automatically receive a flight seat, baggage allowance or in-flight meals.

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